Michigan Based Help Desk Support
Detroit IT’s fully staffed Help Desk provides an efficient and immediate way to support your organization’s employees. Whether it’s an IT question, software installation, or a device is not properly functioning, we are here to help!
We have found that the vast majority of our customer’s technical problems can be resolved over the phone or with a secure remote session. If the issue cannot be resolved remotely, we provide options for 24/7 on-site and emergency support.
Why Do Companies Choose Detroit IT for Help Desk Support?
- 99% Customer Satisfaction Rating
- Guaranteed Service Levels (SLA)
- 30 Minute First Response Time
- 4 Hour Resolution Time*
- 1 Minute Answer Time*
- 75% First Contact Resolution
Help Desk ServicesService and Incident Management Transparency and Monthly Reporting Simplified Asset Management Service Level Escalation Online Ticketing Portal Extended Help Desk hours
Detroit IT’s Help Desk technicians hold multiple certifications, enabling them to provide the top quality of IT support.
Over the last 20 years we have refined our Help Desk Services to offer the highest level of service to our customers. To learn more about our Help Desk Services, contact us!